MQF/EQF Level 4 Award in Customer Service Management

• Aged 16+ upon entry of course
• Communicate using oral and written English
• MQF/EQF Level 3 Qualifications
• Clean Police Conduct
• Copy of ID card or Passport
• Non-EU/Non-EEA Applicants must hold a Student Visa. Click here to learn more.

Total Tuition Fees: Eur 320

For information about funding schemes click here.

Hours of total learning

• Total contact hours: 25
• Self Study hours: 30
• Supervised Placement and Practice Hours: 25
• Assessment hours: 20

Learning Outcomes for Knowledge obtained at the end of the programme:

The learner will be able to

• Communicate effectively with customers in both verbal and written methods.
• Report professional on customer complaints and queries.
• Engage with customers using collaborative techniques.

Learning Hours

• Contact hours: 25
• Supervised placement hours: 25
• Self-study hours: 30
• Assessment hours: 20

Modules Offered

1. Management and leadership styles and their impact on customer service
2. Customer satisfaction
3. Policies of customer care
4. Ethics and culture of an organisation
5. Customer service delivery

International students generally describe Malta as a safe place, enjoying excellent weather and an all-year varied cultural programme. Malta is considered as the ideal place for students to study.

Non-EU/ Non-EEA Applicants need to apply for a Student Visa before they travel to Malta. We can help guide you on this process. Learn More.

• Customer Care
• Operational Managers

Age Group: 16+

Existing professionals working directly with customers and/or clients or applicants who may want to further their career in customer care service management.

Passing Criteria: Obtain minimum 50% in both assessments

Mode of Assessment: Presentation and Assignment

Mode of Teaching: Instructional methods, Case study methods, and Group Work

Uniplural Academy, as licensed education and training provider operating in Malta, is licensed to operate within the further education field and currently Uniplural Academy offers MQF Level 4 qualifications.

Upcoming intake dates for this course are currently being scheduled. Register your interest and we’ll send you the full programme information and priority notice as soon as the next intake opens.